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Knowledge base
FAQ's - Owner
SM, Escalation, Notifications, spam etc
5
Owner getting too many emails/spam
Owner not getting enough emails like he used to get
Contact of SPOC/SM
Escalation contact/manager contact
Contacts of other team members
New Tenant - Questions & Issues
5
Questions related to New Tenant - who is staying, start date, rent, etc
Payment of Association move-in charges
Instructions for new tenant from the owner
New Tenant Deposit
New Tenant Agreement - Signed Copy, New clauses etc
Maintenance Bills & Works related questions
11
Appliance Servicing - Washing Machine, AC, Water purifier, etc
Complaints about MNT work
Concerns about 10% coordination fee
Deductions for Maintenance work
MNT Bill: Questions about Labour charge
View all 11
Rent, SD, Assoc Mnt, PA Fees, Customer stmts
8
Security Deposit (SD) not received.
Rent not Received.
Less Rent Received
Change of Owner bank details / Split of rent
Association Maintenance not paid/Delayed
View all 8
Six Month inspection questions
3
Six month inspection not complete
Not happy with Six month inspection report
Maintenance work post Six month inspection
Tenant Agreement Renewal Questions
6
Owner wants to increase rent to meet Market Standards (more than escalation % in the agreement)
Tenant not signed Agreement
Change Tenant Contract from Including to Excluding or Vice versa
Increase Rent as Association MNT amount has increased
Increase rent as #of Residents in the property has increased
View all 6
Tenant Exit/Tenant Vacating Questions
6
Security Deposit Refund by Owner
Tenant deposit refund details & Process
Maintenance work post Tenant Exit to get property ready
Serve Vacate Notice to tenant
Notice period questions/concerns
View all 6
Utility Bills & Meters, Property tax/khata etc
6
ACCL unit replacement
Gail gas application
Bescom/Electricity meter connection
Property tax payments
khata (Title deed) certificate
View all 6
Owner complaints about tenants or Property Upkeep
5
Association maintenance unpaid
Utility Bills are unpaid (Water, electricity, GAIL gas, etc)
Tenant not maintaining house properly
Complaints from the association - disturbing neighbors/misbehavior
Rent delays
Tenants Complaints about PA to Owner
1
Tenants are unhappy with PA service
Referral Fees
1
Referral Fees for Referring another owner
Cancellation or termination of PM Contract
2
Cancel contract before placing first tenant
Terminate Contract
FAQ's - Tenant
New Tenant & Move in Issues
0
TMIs, MNT issues & 6 month checks
0
Rent, utility & assoc payment issues
0
Tenant Exit Process & Dispute issues
0
Agreement Renewal Questions
0
PropStar points
0
Reference Documents
Major Versus Minor works
0
Customer Portal
0
Agreements Handling
0
Six month inspection handling
0
OLD - Please IGNORE
PropertyAngel FAQs - New
8
Tenant Renewal FAQ
Move-in
Maintenance
Accounts
Sales
View all 8
Getting Started
0
OLD PropertyAngel Articles
13
Property Termination
Freshdesk Standard Operating Procedure
Different SLAs based in Severity / Priority
Standard email templates
PAC Solutions
View all 13
OLD Articles
2
Understanding of Ticket fields
Communication Protocol
Updated_FAQ
0
updated FAQ
0
Updated_FAQ_movein
0
Your account
0
Your order
0
Privacy policy
0
Opt-out policy
0
Shipping FAQs
0
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