SM, Escalation, Notifications, spam etc
There are notification settings where the owner can control what types of emails he gets. This can be updated in 2 ways: (a) By the customer by loggin...
Sat, 16 Dec, 2023 at 7:37 PM
There are notification settings where the owner can control what types of emails he gets. This can be updated in 2 ways: (a) By the customer by loggin...
Sat, 16 Dec, 2023 at 7:38 PM
Sometimes owners may not know who their SM (Service Manager) who is supposed to be their SPOC (Single point of contact) is, and in such cases you can look i...
Sat, 16 Dec, 2023 at 8:25 PM
Sometimes customers can get upset and ask for an Escalation point/ manager contact. If they ask for this, please connect them to your manager first ove...
Sat, 16 Dec, 2023 at 8:27 PM
Please refrain from giving out contacts of any other team members to any customer. The SM is supposed to be their SPOC, and you need to find out any in...
Sat, 16 Dec, 2023 at 8:31 PM