Tenant:
1. I am facing the maintenance issues from long back. Resolve it soon?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
2. I have added the issues in Portal one week back till now vendor did not visited?
A) Apologies for the inconvenience caused, allow us sometime to check and speed up the process.
NA) Check with MNT team and get it addressed and resolved at the earliest.
3. Vendor visited last week and note down the issues but till now no response on fixing the issues?
A)Apologies for the inconvenience caused, allow us sometime to check and speed up the process.
NA) Check with MNT team and get it addressed and resolved at the earliest.
4. Your vendor visited last week and fixed the Door issue, but again the issue started?
A) Apologies for the inconvenience caused, Could you please share some pics or video of the current issue to check with vendor
NA) After receiving the pics from tenant coordinate with MNT team and resolve the issue.
5. ACCL unit is not working, as per the Association we need to change ACCL unit, let us know who will bear the cost?
A) Owner will be bearing the cost, but before changing it will get the owner approval and update you.
6. Pigeon net is broken, please arrange for new net?
A) After move-in, we would request you to get this done from your end.
7. Seepage is occurred in many walls, please resolve it soon?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
8. Bathroom commode is leaking, send vendor to fix it?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
9. Washing machine is not working, arrange vendor to get it repair?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
10. The issue was urgent so, we have done the work please arrange for reimbursement?
A) Could you please share the bill details and work done pictures to take the approval from the owner for the same.
NA) After receiving the pictures share it with owner for the approval and keep tenant updated on the same. And once owner approved update the adjustments in Monthly rent reports.
11. Sofa and dining table is damaged, please send vendor to fix it and who suppose to bear the charges for the same?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
12. In my area power cut is very often. Can you ask the owner to arrange for the Invertor.
A) We will check with owner and if he approves we will arrange for the same.
NA) Send the request to owner, if owner agrees arrange for the quote and get it done. If not inform the tenant as owner did not agree.
13.Why the owner is delaying the work, please connect with owner so we can discuss directly and get an approval.
A) Apologies for the inconvenience caused, since we are already in touch with him we will try to convince him and get the approval. If still not happens we will take the owner permission and take you on conference call.
NA) Check the exact reason and talk to owner and try to get approval to execute the works.
14. Your vendor came and done the grouting but painting not yet done?
A) Could you please confirm if the walls are dried so we can ask our vendor to do painting job.
15. Main door lock is not working, please get it changed at the earliest?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
16. Due to water leakage kitchen cabinets are getting damaged, I will not be responsible for your delay on this?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
17. Bathrooms does not have towels rods, its basic requirement, please get it done?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
18. Your vendor fixing an appointment but not coming on that time, please check?
A) Apologies for the inconvenience caused, we will coordinate with our vendor and ensure on further appointment, he will come on time.
NA) Talk to MNT team and give the feedback to ensure vendor visits on time next time.
19.There is no water from morning, please send your vendor urgently to check the motor issue?
A) Apologies for the inconvenience caused, we will send our vendor at the earliest.
NA) Add a tracker to MNT team and inform directly to send vendor soon to check it.
20. No power because of the non payment of bescom bill, need immediate assistance on the same?
A) Apologies for the inconvenience caused. Could you please clear the bill from your end and adjust the bill payable in coming month rent to get the immediate power connection.
21. Tube lights are not working from the day of the move-in. Get it fixed at the earliest?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
22. I have informed your executive about the issues at the time of move-in, but till now no action has been taken?
A) Apologies for the inconvenience caused, kindly login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further. And please note going forward always file the issues in your dashboard to avoid any issues.
23. We are staying in same property more than 5 years, can you ask the owner to get the painting done once from his side?
A) Usually it will not be done, but we will check with owner and update you.
NA) Check with owner via email if he is ready to get this done. And inform to tenants accordingly.
24. One full cupboard is with owner stuff, please get it removed?
A) We will check with owner on the same, if owner is ready to move-in we will update you.
NA) Check with the owner and update to tenant.
25. I have reported all the issues at the time of 6 month inspection, but no action has been taken?
A) Apologies for the inconvenience caused, kindly login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further. And please note going forward always file the issues in your dashboard to avoid any issues.
26. Water flow is very low in bathroom taps, can you get this checked?
A) Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
27. Water is leaking in walls, not sure how, please get this addressed?
A)Could you please login to your dashboard my.propertyangel.in and "Add issue" under " Maintenance tab". So it will reach to concern department to take it further.
29. Your vendor only fixed one new screw for the kitchen cabinet, but he quoted for new replacement of the same?
A) Thank you for notifying about this, we will verify on the same with our vendor.
NA) Check with MNT team and resolve the issue.
30. Your vendor could not even identify the exact issue, please send some professional vendors?
A) Apologies for the inconvenience caused, we will check with our vendor and update.
NA) Check with MNT team and try to resolve vendor issue.
31. We want the Gail gas connection, please arrange for the same?
A) We will check with the owner and update you on the same.
NA) Talk to owner and update.
Owner:
1. Reverify the quote once, same works done even last year and I 1 have paid the amount?
A) Apologies for the inconvenience caused, we will verify the previous quotes and resend the revised quote at the earliest.
NA) Check with MNT team and reverify the quotes and reshare it with owner.
2. Washing machine display issue, should be taken care by the tenants, right?
A) No, it needs to be taken care by the property owner's. It usually happens because of the age of the products. If it is a physical damage, then it needs to be taken care by the tenants.
3. Why all the issues you are bringing it to me, minor issues should be taken care by the tenants right?
A) We usually verify all the issues and put it across to the tenants and the owners. In this case the tenants were moved into the property very recently and they have just started using the property. Any minor and major issues will be borne by the owner.
4. ACCL unit replacement should be taken care by the tenants, because of the over voltage it could have gone.
A) It is an automatic change over switch, and it is a power transmission device, whenever the DG starts with the high voltage is might get damage and it needs to be borne by the property owners.
5. Seepage are you providing any warranty?
A) Yes, we will be providing the warranty for the seepage works, we usually provide 2 years of warranties.
6. I saw 6 months report and understood, there is a leakage, arrange for the quote immediately?
A) Yes, we can send the vendor and get the quote within 24 hours.
NA) Add a tracker to MNT team to arrange vendor to get the quote.
7. I have requested for the leakage quote 10 days back, till now no response.
A) My sincere apologies for the inconvenience, we have arranged another vendor today and get the quote within 24 hours.
NA) Follow up with MNT team until quote receive.
8. I could see Tube light is charged to tenant who is moving out, but you are charging me for the same again why?
A) Actually, there are 2 different places where the tube lights are not working, in that we have charged one to the tenant because it was damaged by them and the other one is due to aging factor the tube light is not working; hence we have charged it to you.
9. Your vendor has done the seepage 3 months back and its started again, please get it fixed?
A) We will send our vendor and check the seepage issues, if it is re-occurred in the same place, we will rectify it in a free of costs. If it is a newly occurred issue, then the owner needs to be pay for it.
10. Your vendor has installed kitchen cabinets 4 months back and the property is vacant from the time, but when we saw recently all got broken. Get it replaced and handover the property to me?
A) We will send our vendor and check the kitchen cabinets, if there are any issues in the work completed areas, we will rectify and handover the property to you.
NA) Send vendor and our executive and verify the details and take the necessary action based on the vendor feedback. And update the status to owner as well.
11. Within how many days the work can be completed?
A) If it is a minor issues, we will complete the works in 3 days, if it is a major issue, we will complete the works in 7 days.
12. Will you adjust the maintenance bill amount from the monthly rent?
A) Yes, we will adjust the maintenance bill amount towards the monthly rents.
13. Why should I pay 10% coordination fee, when i am already paying monthly management fee?
A) The monthly management fee is different the vendor co-ordination fee is different. All our vendors are third party vendors, we usually collect the co-ordination fee from the owner's for getting the quotes from the certified vendors and doing the quality check once the works are completed. If any issues arise even after the work completes and if it is in the warranty period, we will co-ordinate with the vendors and get it rectified.
14. Association started taking Gail gas application, can you help me with the same for my apartment?
A) Sure, we will definitely help you to activate the Gail gas for your apartment, Kindly share all the requested documents to us, we will follow up with them and get back to you at the earliest.
15.I could see from 6 months report that, tenant did not maintain the property well. Inform the tenants to keep the property in good condition otherwise we need to take a call to make them vacate?
A) We will speak to the tenants and inform them to get the property cleaned on the regular basis. Also, we will be giving a formal warning to them, and if this repeats again, we will initiate an immediate vacate notice.
NA) Talk to tenants about this and send an email also.
16. Tenants has posted lot of wall posters in house, ask them to remove it and use the house properly?
A) We will inform the tenants to remove all the posters from the walls. Anyway, our tenants are paying for the wall painting at the time of their exit. We will get the property back in the same conditions.
17. My tenant reported the issue to Property Angel 10 days back, but no one has contacted me till now about the same?
A) We have informed our tenants to raise a TMI in their dashboard. We have changed our process once the tenants have raised a TMI, we can be able to assign a vendor to check the issues.
NA) Call the tenants and ask them to add their issues in Portal.
18. I understood from neighbors that leakage is happening from our Bathroom to below floor people house. Please check and arrange for the rectification of the issue?
A) We have sent our vendor and checked the issues on your property, and the bathroom tiles grunting is required in both of your bathrooms. We have shared the quote for the rectification. Kindly check and approve the quote, so that we can send our vendor and rectify the issues.
20. Your quotation is too high for the geyser; I could get online for very less price?
A) We completely agree to your point, online sellers are giving a lot of discounts to sell their products, but the local shop keeper will not give the discounts.
21. Why should I pay labor charges of Rs.800 for simple 2 plumbing works?
A) The quote which we had given for 2 different plumbing works, he has to go the shop and procure the materials and go the property and fix it. Hence the vendor the complete day has gone. Also, the labor charges for the day are Rs.1200, but we have quoted only for Rs.800
22.You have sent me two bills for Plumbing work separately and you have charged two times for labor charge also, why is that?
A) There are 2 bills which we have sent it to you, there are 2 days of works are required in the property, so we have charged 2 days of labor charges in 2 bills
23. What was the reason for leakage?
A) There are 2 possibilities for the water leakage in the taps and flushes, the one is the internal components are corroded due to the hard water problems, and the other one is aging factors.
24. I have approved the work and paid the amount, but till now work is not completed?
A) My sincere apologies for the inconvenience, we have checked with our vendor and understood, there are few parts flush cistern sets are available in the market, hence the works are slightly delayed, we have ordered the parts in online, and it will be delivered in a day or two, post that we will share all the works completed pictures in the other email thread.
25. Ask the tenant to servicing the washing machine and share the receipts.
A) We will inform the tenants and get the washing machine serviced and asked them to share the receipts for the same.
26. I want to set up the meter connection on my name, help me with the process?
A) We will definitely help you with this, we will check with the BESCOM agents and let you know the required documents to change the meter connection.
NA) Inform MNT team to coordiante with BESCOM vendor on this and keep owner updated on the same.