Rent, SD, Assoc Mnt, PA Fees, Customer stmts

Security Deposit (SD) not received.
The SD is usually transferred Within two weeks from the time the new tenant moves in.  If its already 2 weeks since they moved in, please inform the Acc...
Thu, 14 Dec, 2023 at 5:50 PM
Rent not Received.
We transfer the rent to the owners by the 10th of the following month.  So, if the rent for July will be transferred by September 10th.  There are t...
Thu, 14 Dec, 2023 at 4:11 PM
Less Rent Received
If the owner complaints of less rent received, it could be for the following reasons: 1. Tenant has made some deductions and paid 2. The contract got r...
Thu, 14 Dec, 2023 at 6:50 PM
Change of Owner bank details / Split of rent
You can ask the Accounts team to update this.  Please forward the new Bank Account details to them.  Sometime, owners will ask to split the rent and de...
Thu, 14 Dec, 2023 at 4:12 PM
Association Maintenance not paid/Delayed
If the owner is complaining that the Association Maintenance has not been paid, we have to first check who is supposed to pay this.  First, please check...
Thu, 14 Dec, 2023 at 5:05 PM
Monthly Accounting Customer statement Not Received
The monthly statement is sent by the 10th of the following month.  If it's already the 10th and he has not received, please check the following: ...
Thu, 14 Dec, 2023 at 6:56 PM
Consolidated account statement for financial year
You can ask the Accounts team to send this.  They can do this from Zoho.  In case they are not available, you can also do it: Zoho -> Account & ...
Thu, 14 Dec, 2023 at 4:13 PM
Management Fee, Coordination Fee, Tenant Placement fee Questions
Owners may have some questions about the fees: 1. Why am I being charged Rs. X for my management fee?  You can understand this by looking at the Proper...
Fri, 15 Dec, 2023 at 6:28 PM