PropertyAngel

Owner:

1. My Property is vacant from long time, what are the steps you are taking to find tenant?

A) Apologies for the inconvenience caused, we are advertising in all channels and assigned brokers  to find tenant soon. Allow us some more time to find your suitable tenant.

NA) Check with marketing team about the status and inform them to rent out soon.

2. You have advertised with less rent, who approved?

A) We have actually started marketing based on market rent, if you have any concerns on the same, please let us know your expectation.

NA) Post owner confirmation about rent update the same in Zoho< All property details< Advertised Rent

And inform Marketing team as well.

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_Property_Details1 

3. Start advertise with Rs. XXX rent?

A) Sure, we will update our system accordingly.

NA) Update the rent in Zoho< All property details< Advertised Rent

And inform Marketing team as well.

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_Property_Details1

4. All the amenities are not included in your posting?

A) We will verify and correct the same.

NA) Cross check with Field executive and if any facilities are missing get it added.

5. I will prefer to get only Bachelor tenants?

A) Sure, we will try to find bachelors.

NA) Inform marketing team update the restrictions in Postings

6. I will prefer to get only Family tenants?

A)Sure, we will try to find Family's

NA) Inform marketing team update the restrictions in Postings

7. How much time you need to find a tenant?

A) 

8. I have a lead who is interested to visit property?

A) Sure, please share the details of the lead to connect and fix an appointment to arrange the visit.

NA) Share the contact number with concern TAC team and follow up about the lead visit and update to owner.

9. What is the next step to finalize the tenant?

A)

10. Who posted my property Add in other portals?

A) Our brokers posted on behalf of us.

11. Why no lead visits happening to the property?

A) We will find the details and update you.

NA) Check with TAC team and update to owner.

12. Do I need to add any furniture or renovation to get tenants?

A) If we require any kind of approval we will get in touch with you based on tenants requirement.

NA) Cross check with TAC team, if any requirements came from the leads about the furniture.

13. In your add association maintenance not added correctly

A) Could you please let us know the correct amount so that we can make the corrections.

NA) After receiving the details from the owner update to marketing team to change it in Posting.

14. This lead is ok, but try to negotiate to Rs. XX

A) Sure, we will try and update you.

NA) Talk to TAC team and update to owner about the offer post negotiation.

15. This video is not visible which you have sent me the link?

A) Kindly try after 24hours, so that you can watch the video.

16. Have you done the full back ground check of the lead?

A) Yes, its done.

NA) Explain the owner what are the background checks we have done.

17. Can you share the back ground check details which is done from your end?

A) Sure, we will share it with you.

NA) Check with TAC team and update to owner.

18. Who is going to pay for the Aads?

A) PropertyAngel will take care of the cost which occurs for the Aad postings.

19.I am ok with this lead but I am not ready for the tenants request?

A) Actually all the tenants requests are basic needs, kindly rethink and approve it.

NA) Check if tenant request is mandatory need or extra requirement. Try to convince the owner if not inform the tenants accordingly.

20. Do you have lock in period in your agreement?

A) Currently we do not have any lock in period.

21. I could see lot of leads are visiting the property, but why are they not showing the interest to take it?

A) 

22.I have an Agent who is ready to get the clients. Coordinate with then and find tenant soon?

A) Sure, please share the agent details to update you.

23) I want the property keys back for some days to use for my person use.

A) Yes, we can handover the keys, but please pay the cancellation fee as per the agreement to handover the keys. When you come back for our services we can adjust the same in monthly rent amount.

Owner- Prospect:

1. I have property in Bangalore, will you manage it?

A) Yes, please share your contact details to connect with you to explain on our services.

NA) Add Owners details in PAC workflow< Pac leads.

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:PAC_Leads1

And share lead details to PAC agent via hangout group.

2. Are you providing the services even in Pune?

A) Sorry, currently we are not, soon we will start.

3. I was in touch with "XX" to avail your services and waiting for the update?

A) Sure, we will follow up and get the updates.

NA) Talk to concern PAC executive and ensure they call the owners.

4. I have shared all the required documents, share the agreement to complete the signature?

A) Sure, our concern team will be in touch with you for the same soon.

NA) Talk to concerns PAC executive and update the details to Lead.

Tenant Prospect:

1. I have seen one property on your website, is it still available?

A) Please share the property URL which you have seen, so we can update you on the same.

NA) If Lead shares the data, inform the TAC RM to connect with him and add details in Zoho< Tac Work flow< All Tac Prop Matches

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_leads_Report

2. I saw 2 properties and I am interested in one ,let me know how to proceed?'

A) Please share your contact details to connect with you.

NA)  If Lead shares the data, inform the TAC RM to connect with him and add details in Zoho< Tac Work flow< All Tac Prop Matches

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_leads_Report

3. Dont send this email again?=-

A) Apologies, we will remove you from our email list.

NA) Inform Sachin to remove the prospects email address.

4.Hi , I contacted you regarding 2-3 apartments but i never received any details about the visit or any executive number

A) Apologies for the inconvenience caused, please share your contact details to connect with you and arrange for the visit.

NA) If Lead shares the data, inform the TAC RM to connect with him and add details in Zoho< Tac Work flow< All Tac Prop Matches

https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_leads_Report

5. Do you have any Villa?

A) Please visit our website propertyangel.rent to find your suitable property.

6. I am looking for property in Whitefield?

A) Please visit our website propertyangel.rent to find your suitable property.

7.Hi I need to know more about your services, I am looking for a property on rent in Bangalore ?

A) Please visit our website propertyangel.rent to find your suitable property.

8. I want to know the rent for this property?

A) Please visit our website propertyangel.rent to find rent details (or we can see and update to lead directly)

9. Do you charge any brokerage?

A) Sorry we do not charge any brokerage.

10.I am finding almost no response from the property Angel for the flats I showed interest. Not sure what is the reason. 

A) Apologies for the inconvenience caused, unfortunately the property is already blocked by someone hence we are unable to arrange the same to you.

11.Hi Team, Which all areas do you have properties in? 

A) We have properties all over Bangalore, to find your suitable property, kindly visit our website propertyangel.rent.

12. Do you have properties in Mumbai?

A) Currently we do not have.

13. I have submitted the tenant form, let me know the further process?

A) Sure, our concern team will get in touch with you for the same.

NA) Inform TAC RM to connect with lead to explain further process.

14. I cannot move-in to the property can you refund the token amount?

A) We are really sorry, we cannot refund the token amount, the same thing we have mentioned to you in email before paying the token amount.

15. If referal plan is still active

A) Yes, please find the below details of the same.