Maintenance Bills & Works related questions
If the owner asks us to tell the tenant to service any appliance, then please do so. This falls in the Minor Scope of works as per Leave & License Agr...
Tue, 28 Nov, 2023 at 5:35 PM
If the owner has a complaint, please apologize. Please understand the details of what they are upset about. Talk to the MNT team and try and explain if th...
Tue, 28 Nov, 2023 at 5:35 PM
This is as per our Signed Property Management agreement. Please refer to section: Property Management Fees. At the end of the section, it reads: &q...
Tue, 28 Nov, 2023 at 5:36 PM
If the owner complains that they are seeing multiple deductions for maintenance work, please ask them to share the deductions that they feel are repeated. ...
Fri, 15 Dec, 2023 at 6:32 PM
The labour charges are very high Answer: We have standard labour charges. These have been shared with you along with the Maintenance Bill. Action:...
Tue, 28 Nov, 2023 at 5:36 PM
Please check on this with your MNT counterpart. If any confusion, you can set up a conference call with the owner and include the MNT supervisor who can ex...
Tue, 28 Nov, 2023 at 5:37 PM
The Leave and License agreement of the tenant has an Annexure that shows Major Vs Minor works and explains what falls under each category. To find this: P...
Tue, 28 Nov, 2023 at 5:37 PM
If owner requests for a quote, please inform your MNT counterpart immediately. Follow up with them and ensure the quote is uploaded within 24 hours. If any ...
Tue, 28 Nov, 2023 at 5:37 PM
Usually the MNT bill has a work start and end date. Please check that. Please check with the MNT team if the work has started and when it will end. If a...
Tue, 28 Nov, 2023 at 5:37 PM
Once the owner approves any maintenance work, the payment to the vendor can be adjusted from his rent if its a tenanted property. If its a vacant prope...
Wed, 29 Nov, 2023 at 5:12 PM