Owner:
1. I have not received this month rent, any particular reason?
A) We have not yet received the rent from the tenants, hence we could not deposit to you. (Find out the reason why and update )
2. I want to change my bank details where my monthly rent is getting deposited?
A) Sure, we will update the same in our database and from the next transaction of the payment you will receive to new account.
NA) Forward to new account details to accounts team to update in Zoho.
3. I need consolidated account statement from last financial year?
A) Sure, we will arrange for the same in 2 to 3 working days.
NA) First send normal account statement from Zoho. If still owner wants any clarification, check with accounts team and update.
https://creatorapp.zoho.com/propertyangel/propertyangel#Report:All_Customer_Statements
4. Association maintenance is pending from the tenants, ask them to clear it soon?
A) We will follow up with the tenant and get it paid.
NA) Send an email to tenant to clear the maintenance payment.
5. Every month PropertyAngel is paying the maintenance to association on my behalf of but this time its not done, please check and update?
A) Apologies for the inconvenience caused and Yes usually we do the association payment, but this time we have not received the rent from the tenants and we do not have funds to make the payment.
6. My tenant has not paid the BESCOM bill, check and ensure they paid, otherwise they will remove the meter?
A) Apologies for the inconvenience caused, we will follow up with tenant and get it paid.
NA) Follow up with the tenant and get it paid.
7.I have paid the Association maintenance for another 2 years, hence ask the tenant to transfer to me along with rent, but you charge management fee only on rent not on maintenance?
A) We will collect it from the tenant, but the management fee will be charged on total rent which we are receiving.
8. From past 4 months you are holding 5k for maintenance work, why is it?
A) We are suppose to release the payment to vendor, but due to some internal issues its not happened so it is showing in your statement.
9. The tenant is paying less rent from 2 months why?
A) Apologies for the inconvenience caused, we will find out the reason with tenant and update you.
NA) Find out the reason and update.
10. I can not understand your statement, share me the details in excel sheet?
A) Sure, allow us 2 days time to share the same in excel sheet.
NA) Take the help from accounts team and share it.
11. You have deducted two times for maintenance work, please check and refund the amount?
A) Apologies for the inconvenience caused, we will verify the same once again and if any amount extra deducted we will arrange for the refund.
NA) Check with MNT and accounts team and update.
12. From previous work, you were suppose to use the balance amount for the work which you are doing, but i could see you have deducted again full amount, please check.
A) Apologies for the inconvenience caused, we will adjust the same in coming month dashboard.
NA) Talk to accounts team and update to owner accordingly.
13. I have not received the revised amount , but i could see in my dashboard tenant paid full amount why?
A) You have received the rent which tenant paid last month, but you are seeing the rent which tenant paid for this month which you will receive the same in next month.
14. Can you guys help me to pay Property tax?
A)Currently we do not have that services, but we will help you with the vendor details who can help you with the same.
15. I need khata certificate to be done, please do the needful.
A) Currently we do not have that services, but we will help you with the vendor details who can help you with the same.
16. I have referred my friend and his property got rented out also, but still i did not receive the referral bonus?
A) Apologies for the inconvenience caused, could you please let me know the details of your friend whom you referred so we will check and update in our system to waive off coming two months management fee.
NA) Update the details in
https://creatorapp.zoho.com/propertyangel/propertyangel#Report:Owner_Referrals
17. I have been referred by my friend to PropertyAngel, so referral amount i should receive right?
A) Sure, we will update in our system and waive off coming month management fee.
NA) Update the details in
https://creatorapp.zoho.com/propertyangel/propertyangel#Report:Owner_Referrals
18. The association has added the penalty for Garbage throwing out side. Ask the tenants clear it?
A) Sure, we will update the tenants to clear it.
NA) Send an email to tenants about the same and call and inform as well.
19.Forward the Gail bill to tenant and ask them to clear it soon.
A) Sure, we will update the tenants to clear it.
NA) Send an email to tenants about the same and call and inform as well.
20. I have paid the BESCOM bill at the time of tenant move-in, collect the same and transfer back to me?
A) Sure, we will update the tenants and collect the same.
NA) Send an email to tenants about the same and call and inform as well.
21. When will I receive the deposit amount which is paid by new tenant?
A) You will be receiving the deposit Within two weeks from the tenant paid.
22. Why will you not pay me the penalty amount which is getting transferred by the tenant?
A)
23. Who will pay the penalty amount if the tenant is not paying the maintenance on time to society?
A) Its tenant responsibility so tenant only will pay the same.
24. What is the action you are going to take if the tenant is not paying the rent for 2 months?
A)
25. What is unpaid rent in statement?
A) Unpaid rent means, the rent which tenant was suppose to pay but they did not paid and we have adjusted the same from the deposit amount.
26. I have received less rent last month, can you check and confirm if any bills adjusted, I could not understand in your statement?
A) Yes, will explain you the same in detail. ( Explain based on the adjustments)
27. My tenant was suppose to file the TDS can you please check and share the TDS certificate? My monthly rent is Rs.25000/-
A)
Tenant:
1. I have paid the rent attached the screenshot?
A)Thanks for making the payment, kindly upload the transaction details in your dashboard my.propertyangel.in and down load the rent receipt.
2. NACH is not yet processed, what is the reason?
A) Check with accounts team and update the reason.
3. Your team did not process the NACH on time, so I am not liable to pay the penalty?
A) Yes, we agree with you, we will waive off the penalty.
NA) Inform the accounts team to waive off the penalty.
4. I have paid the rent manually because of the adjustment, but again you have processed the NACH, refund my amount?
A) Apologies for the inconvenience caused, kindly share the bank details we will arrange for the refund.
NA) Tenant bank details share it with accounts team to process further.
5. Owner suppose to pay the association maintenance, please ask them to clear it asap?
A) Sure, we will follow up with owner for the same.
NA) Follow up with the owner and update.
6. Association has raised the sinking fund along with the maintenance bill. I have paid the full amount and adjusted the sinking fund in monthly rent. Inform the owner
A) Please share the receipt of the payment to share it with owner and update in our system.
NA) After receiving the bills from the tenant share it with owner for confirmation and update in Monthly rent reports under deduction details.
https://creatorapp.zoho.com/propertyangel/propertyangel#Report:MonthlyRents_Report
8.I have paid the rent 10 days back, but still I am receiving the "rent not received email" why?
A) Kindly update the transaction details in your dashboard by login to my.propertyangel.in, so that our team can map in our accounts.
9. I am waiting for your team to come and collect NACH?
A) Apologies for the inconvenience caused, please give us an appointment to collect the same.
NA) Once tenant gives an appointment, schedule the event to runner.
10. My NACH is expired, it is your responsibility to come and collect NACH, so I will not pay any penalty?
A) Apologies for the inconvenience caused, sure we will collect the new NACH, please give us an appointment to collect the same.
NA) Once tenant gives an appointment, schedule the event to runner.
11. Share the consolidated rent receipt of last financial year?
A) We do not have an Option to generate consolidated statement, kindly download all the rent receipts from your dashboard.
12. I need rent receipt for future months to submit for my HRA?
A) Sorry, without paying the rent, we cannot generate the rent receipts.
13.I have paid for ACCL unit and adjusted the same in monthly rent. Update in your database accordingly.
A) Please share the bill for the same to update to owner and in our system.
NA) After receiving the bills from the tenant share it with owner for confirmation and update in Monthly rent reports under deduction details.
https://creatorapp.zoho.com/propertyangel/propertyangel#Report:MonthlyRents_Report.
14. I have received the Corpus fund request from the society, please inform the owner to pay it?
A) Sure, we will update to owner.
NA) Send an email to owner for the same and follow up to get it paid.
15. I have given the NACH on 28th of last month, can you deduct this month rent via NACH?
A) Sorry, we will not be able to process this month because, bank will take 15 days to process any new nach. Kindly pay this month rent manually.
16. I need owner PAN to submit for HRA?
A) Sure, we will arrange for the same.
NA) Check in Zoho< Owner profiles if PAN copy is available. If not send an email to owner to share it,
17. I need rent receipt between owner and me to submit for HRA?
A) Since we are managing the property on behalf of owner and you are having the agreement between us. Hence we are providing the rent receipt on behalf of Owner with the Owner name and PAN details which you can use it for claiming HRA
18. Could you please share me the calculation of rent to pay this month, because the renewal happened in mid of this month?
A) Sure, ( Share the calculation by checking with accounts team)
19. My owner is NRI, so how should I file the TDS?
A) As per the Income Tax rule, you have to deduct 31.2% TDS on the rent amount if your owner is an NRI
20. From my ICICI bank, I am unable to transfer to your virtual account number?
A) ICICI Bank account holders should add the beneficiary as other bank account not ICICI
21. I am unable to download the rent receipt from portal for June-22, other months I was able to download?
A)Since the penalty has not been paid for that month you are unable to download. Kindly clear the penalty payment and download the rent receipt.
22. I have paid the BESCOM bill for the first month I moved in. Arrange for the reimbursement of the same?
A) Please share the receipt of the payment and deduct the same from coming months rent amount.
NA) After receiving the bills from the tenant share it with owner for confirmation and update in Monthly rent reports under deduction details.
23. Due to delay in my salary on 5th balance was not there in my account. Can you process the NACH again on 10th to auto debit the amount?
A) Yes, we can fetch it based on your confirmation.
NA) Based on tenant confirmation inform to accounts if we need to process the NACH again.
24. Due to some issues, I have done the double payment this month, arrange for the refund of the same soon?
A) Sure, please share your bank details to arrange for the refund.
NA) After receiving the tenant bank details forward to accounts team and ask them to process the refund.
25. Can I get the individual rent receipts?
A) Sorry we will not be able to arrange for the individual rent receipts.