The Security deposit needs to be paid in full 2 days prior to the scheduled Move in date.


If the tenant has issues with this, and they want to pay later, please explain to them that this is a company process designed so they have a smooth move-in. The accounts team will not release keys until the deposit is received. 


If they are concerned that the move in will not be done properly, please assure them that they can TRUST YOU, and you will ensure that everything is done and the property is completely ready for them. Take responsibility for this, follow up with whoever required and make sure its done. Escalate if required, but the customer MUST be happy. 


PART DEPOSIT:
Sometimes, the TAC team will negotiate SD payment in 2 parts. Some before move-in and some after. 

For this please check the following Fields in Tenant Group: 


Security Deposit to be Collected AFTER Move in (if any)
Number of days AFTER Move in when 2nd SD will be paid