OLD Articles
1. Agent: The Agents field represents the ticket is assigned to whom 2. Status: This should be used like below Open: When the customer is...
Tue, 22 Jun, 2021 at 12:27 PM
As a CST Team, we need to communicate with the customer only through Exotel and should not give corporate sim card WhatsApp number to the customer. We shoul...
Tue, 22 Jun, 2021 at 1:12 PM