STANDARD TEMPLATES:

  1. Acknowledgment:

Hello XYZ,

Hope you are doing well. 

(Write about the query___)

 

Have a great day!

When requesting the customer for something:

 Hello XYZ, 

Hope this email finds you well. 

(Content------------------)

In the meantime, if you have any questions, we’ll be happy to assist you. 

 

Have a good day!

 

After the issue is resolved

Hello XYZ, 

Hope your concern has been addressed. Could you please confirm if we can mark this ticket as resolved.

 

When we are not able to resolve the issue on time

Hello XYZ,

 

Please do accept my sincere apologies for the delay in resolving this issue.

(Explain the reason for delay)

 

Thank you for your understanding.

Have a Great Day!

 

Few other opening formats when the customer is Upset:

 

We apologize for the inconvenience caused. 

 

We sincerely apologize for all the troubles you encountered. 

 

Please do accept my sincere apologies for the inconvenience caused. 

 

We are sorry that you had to face these issues. 

 

We deeply regret the inconvenience caused.
 


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Avoid words such as “Frustrated”, 

Please also note that ALL emails must be checked for spelling & grammar, and incorrect spellings and/or grammar is not acceptable. Please download chrome extension Grammarly at the site below to control the same:

https://www.grammarly.com/