OLD PropertyAngel Articles
THis explains how we handle different types of tickets
Property Termination: STEP 1: RETENTION If any owner wants to terminate any property, we must act IMMEDIATELY to try to retain the owner. The retention i...
Mon, 13 Dec, 2021 at 6:56 PM
The Agents have been assigned based on the particular Team like Maintenance, Admin, Accounts, Sales. Find the below process of handling the ticket based on...
Wed, 22 Dec, 2021 at 11:33 AM
Different SLAs based on Severity/Priority URGENT where the customer is not able to function normally – example loss of power, no water, flooding, electri...
Wed, 23 Mar, 2022 at 11:28 AM
STANDARD TEMPLATES: Acknowledgment: Hello XYZ, Hope you are doing well. (Write about the query___) Have a great day! When requesting the cust...
Mon, 13 Dec, 2021 at 7:03 PM
1. Inventory- If the inventory is not done check with MNT Team and get it done. If any mistake in Inventory is done by us check with the MNT team and get it...
Wed, 22 Dec, 2021 at 11:30 AM
1. When any tenant complains about any NEW maintenance issue in their property, please do the following: (a) Check if its a minor or Major issue (refer thi...
Wed, 23 Mar, 2022 at 4:04 PM
Monthly Rent receipt: If the tenant has paid the monthly rent and asking for the acknowledgment check in monthly rent reports if they have paid the amount t...
Wed, 22 Dec, 2021 at 11:31 AM
I. Regular Process New Tenant Agreement: After the tenant form created in the Tenant group report the agreement will generate and it will be copied to t...
Sat, 9 Jul, 2022 at 5:19 PM
If the tenant sends an email to support for vacating the property validate the reason why he wants to vacate and try if you can retain him by providing any...
Wed, 22 Dec, 2021 at 11:33 AM
Annexure 1 - Major & Minor damages comparison (For Reference ONLY) MAJOR ISSUES MINOR ISSUES STRUCTURAL Seepage, Dampness, Exterior and In...
Wed, 23 Mar, 2022 at 11:37 AM