PropertyAngel

New Property Owner / Login to Customer Portal/Dashboard 2

• New property Sign up in your zone
• Login to Customer Portal/Dashboard

SM, Escalation, Notifications, spam etc 5

• Owner getting too many emails/spam
• Owner not getting enough emails like he used to get
• Contact of SPOC/SM
• Escalation contact/manager contact
• Contacts of other team members

New Tenant - Questions & Issues 5

• Questions related to New Tenant - who is staying, start date, rent, etc
• Payment of Association move-in charges
• Instructions for new tenant from the owner
• New Tenant Deposit
• New Tenant Agreement - Signed Copy, New clauses etc

Maintenance Bills & Works related questions 11

• Appliance Servicing - Washing Machine, AC, Water purifier, etc
• Complaints about MNT work
• Concerns about 10% coordination fee
• Deductions for Maintenance work
• MNT Bill: Questions about Labour charge

View all 11

Rent, SD, Assoc Mnt, PA Fees, Customer stmts 8

• Security Deposit (SD) not received.
• Rent not Received.
• Less Rent Received
• Change of Owner bank details / Split of rent
• Association Maintenance not paid/Delayed

View all 8

Six Month inspection questions 3

• Six month inspection not complete
• Not happy with Six month inspection report
• Maintenance work post Six month inspection

Tenant Agreement Renewal Questions 6

• Owner wants to increase rent to meet Market Standards (more than escalation % in the agreement)
• Tenant not signed Agreement
• Change Tenant Contract from Including to Excluding or Vice versa
• Increase Rent as Association MNT amount has increased
• Increase rent as #of Residents in the property has increased

View all 6

Tenant Exit/Tenant Vacating Questions 6

• Security Deposit Refund by Owner
• Tenant deposit refund details & Process
• Maintenance work post Tenant Exit to get property ready
• Serve Vacate Notice to tenant
• Notice period questions/concerns

View all 6

Utility Bills & Meters, Property tax/khata etc 6

• ACCL unit replacement
• Gail gas application
• Bescom/Electricity meter connection
• Property tax payments
• khata (Title deed) certificate

View all 6

Owner complaints about tenants or Property Upkeep 5

• Association maintenance unpaid
• Utility Bills are unpaid (Water, electricity, GAIL gas, etc)
• Tenant not maintaining house properly
• Complaints from the association - disturbing neighbors/misbehavior
• Rent delays

Tenants Complaints about PA to Owner 1

• Tenants are unhappy with PA service

Referral Fees 1

• Referral Fees for Referring another owner

Cancellation or termination of PM Contract 2

• Cancel contract before placing first tenant
• Terminate Contract

New Tenant & Move in Issues 19

• Change Move-in/Orientation Date
• New tenant maintenance requests
• Time of Payment of deposit
• Pest Control
• Maintenance Issues At the time of Move-in

View all 19

TMIs, MNT issues & 6 month checks 13

• New Maintenance Request
• Vendor Did not show/ Came late
• Vendor Visited but no update
• Owner approval taking time - Tenant Frustrated
• Tenant did Maintenance work without PA/Owner Approval

View all 13

Rent, utility & assoc payment issues 19

• Deductions from rent
• Rent payment delay - Penalty charged
• Non payment of Rent / Breach of agreement
• Stop Rent reminders - Rent is paid
• Rent Receipts - Single month & consolidated

View all 19

Agreement Renewal Questions 7

• Agreement Renewal Process
• Negotiation of Escalated Rent
• NACH collection for Renewal Period
• Renewal for 2-3 monthly only
• Change of Tenant Names in agreements

View all 7

PropStar points 2

• How do I get PropStar points
• Benefit of Propstar Points

Tenant Exit Process & Dispute issues 8

• SD Refund Timeline & Process
• Deduction from SD - Maintenance Bill Dispute
• Deductions from SD - 10K held For Utility
• Rent payment for Notice Period
• Tenant Replacement by Exiting Tenant

View all 8

Orientation Process 0

Agreements Handling 2

• Handling Tenant Agreements
• Sample tenant agreement

Major Versus Minor works 1

• Major versus Minor issues

Customer Portal 1

• Owner & Tenant Login Dashboard (Customer Portal)

Six month inspection handling 1

• Six Month Handling Training

Tenant Loyalty Points 1

• Tenant Loyalty Points

Getting Owner Reviews & Referals 1

• Owner Reviews and Referrals

Mail Templates 1

• Template for low SD mail - approval from owners

PropertyAngel FAQs - New 8

• Tenant Renewal FAQ
• Move-in
• Maintenance
• Accounts
• Sales

View all 8

Getting Started 0

OLD PropertyAngel Articles 13

• Property Termination
• Freshdesk Standard Operating Procedure
• Different SLAs based in Severity / Priority
• Standard email templates
• PAC Solutions

View all 13

OLD Articles 2

• Understanding of Ticket fields
• Communication Protocol

Updated_FAQ 0

updated FAQ 0

Updated_FAQ_movein 0

Your account 0

Your order 0

Privacy policy 0

Opt-out policy 0

Shipping FAQs 0