Monthly Rent receipt: If the tenant has paid the monthly rent and asking for the acknowledgment check in monthly rent reports if they have paid the amount two days back and check with the accounts team if they have paid 1 day back either on the same day and arrange for the rent receipt.
SD issues: If the tenant supposes to pay the installment SD, follow up with the tenant and keep the owner updated.
Ongoing bills and deduction: If the tenant has raised any issue regarding the association maintenance bill or any repair bill stating he has deducted from the rent amount firstly verify who suppose to pay that bill and ask for the receipt of the same. and share with the owner before the owner asks us.
Rent not received: If we have not received the rent please keep posted the owner as per the updates from the accounts team after following up with the tenant. If the tenant has not paid for the rent for more than two months please add to the escalation list in Zoho with the reason.
Property Tax Payment: If any owner asks to pay the Property Tax just cross-check with the accounts team if we have paid for them previously. If we have paid previously inform the accounts team to pay and share the receipt with the owner. If the owner is asking newly share vendor Naagesh no -9880076175 to the owner and update them to contact. Or else you can give the owner details to Nagesh to contact the owner.
Termination SD Refund: If the tenant is asking for the SD back without approving the exit quotation check with MNT Team and resolve the issue and get it transferred to the tenant.
If PropertyAngel has not received the SD from the owner to transfer to the tenant please follow up with the owner and get it refunded.